Frequently asked questions for Reglazing and Refinishing

What is the difference between refinishing and reglazing?

They are two words that mean the same thing. Some people refer to what we do as reglazing while others refer to it as refinishing.

What is refinishing and reglazing?

Reglazing or refinishing is when you refinish the surface of something such as a tile, a porcelain or fiberglass bathtub, shower, countertop, or etc.

How do I know if my bathtub, shower, sink, countertop, tile wall or Jacuzzi needs to be reglazed?

Things to look for that that indicate a fixture needs to be reglazed are cracks, chips, discoloration, dirty grout that can’t be cleaned, stains, scratches, and leaks. Many people also choose to have old looking or outdated fixtures refinished to make them look like brand new.

Why should I reglaze instead of replacing my tub?

Replacing a bathtub may cost around $3000, reglazing is an efficient way to save money while still getting a brand new look of a tub.

How much does refinishing (reglazing) cost?

The price will vary depending on what needs to be reglazed. Prices start at $125 for a sink and $350 for a bathtub. Please contact us to receive an accurate quote.

How long does it take?

It depends on the type and condition of the fixture we are refinishing along with the number of fixtures we are refinishing. It usually takes between 2 to 6 hours.

How long does it smell?

We use state of the art ventilation equipment to ensure any fumes are quickly and safely removed from your home. A slight, harmless odor will remain for about 24 hours after the job is complete.

How long before we can use it?

Wait about 24 hours to use it.

How long does it last?

The majority of our clients report their refinished fixtures last for up to a full decade.

What does the refinishing process involve?

After you call NewShine to book your refinishing appointment. Our licensed technician will arrive at your residence at the scheduled time to make your fixture look like new. When doing a refinishing job, our experienced technician employs the latest techniques and safety procedures as follows:

• Technicians will wear a special protective suit and a respirator

• Properly vents the bathroom

• Masks surfaces around the tub, such as the surround, wall, and floor

• Removes caulk and applies hydrofluoric acid to the tub’s surface
(This highly toxic acid dissolves the porcelain glaze and etches the surface so the new finish will stick).

• Washes away the hydrofluoric acid and applies new caulk

• Tub is dried by the use of a fan

• Two coats of fast-drying primer epoxy are sprayed on the tub

• Tub is cleaned to remove dust particle or other debris

• 3 coats of white or colored Acrylic polyurethane finish sprayed.

• Job finished – time elapsed approximately 4 hours

• At no time are the home’s residents subjected to fumes, loud noises or other things that can be especially annoying.

Do you guarantee your work?

Yes. We warranty for 2 years against peeling or lifting of the finish on its own. Do not confuse this with the expected lifespan of your finish. Just like a car will outlive its warranty, your finish will last much longer with proper care. We do not cover chips caused by impacts from above. If a touch up is required and falls within the limits of this guarantee, simply give us a call and we will repair your fixture for free.

How long has the company been established?

NewShine has been transforming thousands of bathrooms and kitchens throughout Los Angeles County for over 15 years.

How many times can we reglaze the bathtub?

There is no limit to how many times you can reglaze your tub.

Is the process harmful to me, my family or my pets?

The safety of your family and our technicians is our number one priority. We use state of the art ventilation equipment to ensure all toxic fumes are quickly and safely removed from your home.

Do you repair cracks, chips, and scratches?

Our technicians will fill in any chips or other imperfections in your bathtub or other surfaces prior to the refinishing process, making your damaged porcelain, acrylic, or fiberglass surface as good as new.

What if I want a custom color?

NewShine can match just about any color. Let us know you are interested in a custom color when you call to schedule your appointment and we’ll help you find the perfect color for your bathroom or kitchen!

If I call NewShine, what can I expect?

We will ask you some questions about your fixtures and give you an affordable quote. When you choose to proceed, we will schedule a technician to service your home at a time that is convenient for you. Our technicians are friendly, clean, respectful of you and your home, and most importantly always on time.

Where are you located / where do you service?

We have two locations. One is located in South Pasadena and the second one in Eagle Rock however we service all of Los Angeles county

What are the advantages of refinishing my tub?

You save money instead of replacing the tub, you can choose from a selection of colors or designs, it can be done in a few hours, and it works well even with tubs in corners or oddly shaped locations.

What do I need to prepare before the technicians come?

Make sure all faucets work and clear the area of things such as toothbrushes, soaps, and etc.

Are NewShine technicians licensed?

Yes, all of our technicians are properly licensed to reglaze and refinish all surfaces including, but not limited to bathtubs, showers, clawfoot tubs, sinks, counter tops, tile walls, and Jacuzzis.

What makes NewShine better than other reglazing companies?

As our thousands of satisfied customers will tell you, NewShine gets it done right, the first time at an affordable price.

What if I need to reschedule my appointment?

No problem, just give us a call and we will gladly reschedule your appointment.

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